Who We Are
Vision and Values
What We Do
Goals & Objectives
How We Spend
How To Tell If We are Successful

About Workforce Services Division

WELCOME to the Workforce Services Division - "Superior Service for a Working Montana, Continuous Improvement for Increased Customer Satisfaction." We are here to develop and maintain a high quality workforce system for the state of Montana that supports and enhances the economic health of the business community as well as to provide a prepared workforce.

As Montana's economy grows, and workforce and work places evolve to adapt to expanding technologies, we are working to make certain Montana's labor laws are understood by providing educational forums, local resource rooms, and proactive communications. Assistance to Business Clinics continue to be conducted in communities throughout the state each year and the local Job Service Workforce Centers have expanded to house employer resource rooms.

The Montana Workforce Services Division is an award-winning workforce agency, receiving numerous nominations at the national level for best practices in the areas of customer satisfaction and continuous improvement.

Workforce Services Division Organizational Chart

RESPONSIBILITIES

21st Century Workforce Technology Bureau
David Morey, Bureau Chief

The 21st Century Workforce Technology Apprenticeship & Training Bureau

21st Century Workforce Technology Bureau Organizational Chart

Job Service Operations Bureau
Tiffany David, Bureau Chief

The Job Service Operations Bureau coordinates and guides the delivery of workforce development services in local communities. The Bureau assists local managers and staff maintain programs and program delivery systems, local budgets, staffing, performance standards and reporting, and internal performance review. The bureau provides both broad and targeted guidance to local staff related to the One-Stop system, relationships with community partners, and other governmental agencies.

The bureau is divided into two functional areas:

Job Service Operations Bureau Organizational Chart

Research and Analysis Bureau
Todd Younkin, Bureau Chief

The Research and Analysis Bureau works in partnership with the Bureau of Labor Statistics to develop Labor Market Information (LMI) for Montana and the United States that businesses, educators, government agencies, researchers, students, and others find useful.
In addition to developing and publishing monthly employment statistics, the Research and Analysis Bureau issues a wide variety of publications designed to help Montanans better understand their economy. The monthly Montana Economy at a Glance newsletter provides the latest employment data, along with a featured article analyzing an important aspect of the Montana economy. All of our publications are available for free download on our website at www.ourfactsyourfuture.org.
The Research and Analysis Bureau also provides information to workers and students who are looking for new jobs or exploring new careers. Our ten-year job projections give workers an idea of which fields will provide employment opportunity in the future, while wage data can help them balance their interests and skills with the need to earn a living.
The Montana Career Resource Network (MCRN) is a component of the Research and Analysis Bureau that promotes career planning and development by providing publications and resources geared toward specific segments of the population.

The bureau has four sections:

Research and Analysis Bureau Organizational Chart

Statewide Workforce Programs and Oversight Bureau
Gary Wright, Bureau Chief

The Statewide Workforce Programs and Oversight Bureau performs oversight, regulatory, tracking, registration, and support functions statewide for both State and Federal Programs. The bureau compiles, analyzes and reports on system wide performance indictors. It provides guidance on fiscal matters and works for better integration of programs. The bureau is also responsible for Statewide Rapid Response under WIA, State Employee Protection Act, and the State Displaced Homemaker Programs.

The bureau consists of:

Statewide Workforce Programs and Oversight Bureau Organizational Chart

Who We Are:
The Workforce Services Division (WSD) is a gateway to government services in the area of employment and training services. WSD is comprised of a team of experts located in a central support office and 24 local Job Service Workforce Center sites throughout the state. Our focus is on developing and maintaining a high quality workforce system for Montana by providing services to demand-driven businesses and job seekers, government officials and entities, the public, and to its own employees.

Vision and Values:
The Workforce Services Division, through its vision of providing "Superior Service for a Working Montana", believes in continuous improvement for increased customer satisfaction by promoting the Division's core values of ethics in the workplace, individual responsibility, maintaining a customer focus, continuous improvement, and individual growth. All division employees, from front line staff up through the division's administrator, are guided by these values and the Division's Code of Conduct in their work efforts and decision making by living, breathing walking and talking our values each and everyday (for more information on our values, go to http://wsd.dli.mt.gov/service/corevalues.asp; for the Code of conduct, go to http://wsd.dli.mt.gov/service/codeofconduct.asp).

What We Do:
WSD provides all Montanans with community based access to a labor exchange system that assists employers in filling jobs, assists job seekers in finding employment, facilitates the match between job seekers and employers, participates in a job match system between states, provides employment services to individuals receiving unemployment insurance, and assists employers with developing and implementing effective human resource practices.

WSD performs rapid response, retraining and reemployment services for laid-off workers, facilitates the application process for employers in need of obtaining foreign workers, and employment and training services for people transitioning from welfare to work, as well as for youth, veterans, migrant/seasonal farm workers, and general job seekers.

WSD provides oversight, regulatory, tracking, registration and support functions statewide for the federal Workforce Investment Act, the Jobs for Montana's Graduates program, and registered Apprenticeship programs.

WSD is responsible for data collection, analysis, dissemination, and reporting of labor market and career information, core products, and other areas managed by the division using paper and electronic formats.

WSD establishes rates for the state prevailing wage law and for alien labor certification purposes.

WSD provides business and information technology guidance, process analysis, statistical analysis, budget development, fiscal and management analysis, administrative and clerical support and the infrastructure needed to support the central and field offices throughout the state.

Goals & Objectives:

How We Spend:
WSD partners with other public and private organizations to maximize services available to communities.

WSD is a responsible steward of public money. Being primarily federally funded, WSD passes funds through to community-based Job Service Workforce Centers to the largest extent possible as a way to effectively support community needs.

How To Tell If We Are Successful:
WSD compiles, analyzes and reports on system-wide performance indicators as well as program progress and results to the legislative and executive branches (both state and federal) relating to programs for which the division has responsibility.

In the spirit of continuous improvement and to be responsive to our customers changing needs, WSD continually assess our customers (both internal and external) through surveys, monitoring, and more informal verbal questions, and acts on information gathered.

Workforce Services Division Program Indicators